Key Responsibilities:
- Resolve support issues at front end, facilitate in required changes to be made for underlying data/process and application of changes with minimal user disruption
- Support Windows and Mac devices, as well as a wide variety of e-mail environments (Microsoft Exchange, Google Apps, and Office 365)
- Provide remote end-user support from Office.
- Create technical recommendations based upon assessed business requirements
- To ensure compliance of Service Level Agreements (SLAs) by identifying, understanding the services documented in SLAs
- Effectively communicate to the co-workers, and management through both written and oral channels
- Ensure that customer documentation and communication logs are up-to-date and accurate at all times
- Customer service mindset is preferred
- Contribute to internal knowledgebase and take detailed notes in client invoices and trouble tickets. The importance of extensive documentation cannot be overemphasized
- Priorities and manage many open cases at one time
- Respond within agreed time limits to call-outs
- Follow diagrams and written instructions to repair a fault or set up a system
- Work in rotating shifts.
Requirements:
- Support the roll-out of new applications
- Set up new users’ accounts and profiles and deal with password issues
- Work continuously on a task until completion (or referral to next available Engineer, if appropriate)
- Ability to follow established departmental procedures, learn new tasks and readily adapt to operational changes
- Strong multitasking, critical thinking and problem-solving skills.
- Excellent analytical and communication/soft skills are required.
- Should be a quick learner, willing to take initiative, enthusiastic about their work, determined and hard worker.
- Flexibility to perform and deliver desired results in a 24×7 working environment in off production and beyond standard working or business hours.
- Strong relationship and client’s management skills.
- Excellent verbal and written communication skills.
- The ability to think logically.
- BS degree in Information Technology, Computer Science or a relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
- willing to work in night shift (UK/US timings).
- CCNA and CCNP certifications are a must.
Important Information:
This job requires to be in Office
Office Location: Bridgewater, New Jersey
You can also share your resume at: hr@ngtsol.com