Your Trusted Partner for ServiceNow
Transformation
NGTSol is a ServiceNow Partner Exclusively dedicated to ServiceNow
Solutions as a Service.
About Us
At Next Generation Technology Solutions, we excel in transforming IT operations through expert ServiceNow consulting and implementation. Our comprehensive services span IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), Portfolio Management, HR Service Delivery, Employee Center, Customer Management and Security Operations. We harness our deep expertise to unlock the full potential of ServiceNow, driving efficiency, innovation, and success tailored to your organization’s specific needs and strategic goals.
Driving Innovation with NGTSol and ServiceNow
The ServiceNow platform boosts efficiency, productivity, and sustainability by streamlining workflows, enhancing data visibility, and accelerating digital transformation. It supports scalability, reduces operational costs and helps organizations quickly adapt to changing demands while driving innovation.
However, achieving these benefits requires the right expertise and approach. Team NGTSOL brings the knowledge, culture and deep industry experience needed to make technology work effectively for you. With NGTSOL’s proven methodologies and extensive expertise—supported by a humongous team—we are well-equipped to address your current needs and guide you towards your future goals with confidence and success.
Implementation Best Practices
Establish specific goals and outcomes for the implementation to align with business needs and ensure a focused approach.
Engage department heads, end-users, and IT staff by conducting workshops to gather detailed requirements, involving stakeholders in key decisions, and providing regular updates throughout the process.
Create a training plan covering all ServiceNow aspects, using expert resources and materials. Promote continuous learning through ongoing education and support for platform updates.
Consider engaging ServiceNow experts or consultants to provide tailored training sessions. ServiceNow also offers a range of training materials and courses that can be customized to fit your organization’s needs.
Ensure accurate data migration and establish data governance processes.
Training should not be a one-time event. Provide ongoing education and support to help users adapt to new features and updates. Implement a support system for addressing user queries and issues.
Transform the impact, speed, and delivery
of engineering services
ServiceNow’s ITSM module helps businesses streamline their IT operations, from incident management to change management. It allows IT teams to respond to incidents faster, reduce downtime and improve user satisfaction.
Comprehensive Incident Management Solutions
- Swift Incident Detection and Documentation: Implementing robust processes to quickly identify and document incidents, ensuring rapid response and resolution.
- Impact-Based Categorization and Prioritization: Developing tailored criteria to categorize and prioritize incidents by their urgency and impact, guaranteeing prompt attention to critical issues.
- Effective Incident Resolution and Service Restoration: Leveraging proven methodologies to efficiently manage incident resolution, minimize downtime, and restore services with speed.
- Transparent Communication and Regular Updates: Providing clear and consistent communication throughout the incident lifecycle, keeping stakeholders informed and aligned at every stage.
- In-Depth Post-Incident Analysis: Conducting comprehensive reviews post-incident to uncover root causes, assess response strategies and implement measures to prevent recurrence.
Proactive Problem Management for Enhanced Service Quality
Implement effective processes to identify and resolve underlying issues, preventing recurring incidents and boosting overall service quality. Problem Management enables rapid service restoration while reducing the likelihood of future problems. With structured workflows that diagnose root causes and address issues at their source, recurring incidents are eliminated and the impact of unexpected disruptions is minimized.
Accelerate Software Delivery with Streamlined Change Management
Manual workflows and isolated development and operations teams can lead to technical inefficiencies, slow software deployment, delayed issue resolution and extended project timelines. NGTSol’s Lean Into DevOps removes these roadblocks by adopting an automation-first approach to DevOps Change approvals. By automating manual approval processes, reducing human error and optimizing workflows, it empowers teams to deploy new features and updates faster, helping organizations meet market demands more efficiently.
Gain the clarity you need to operate confidently
As infrastructure, tools and teams become more fragmented, Modern CloudOps revolutionizes operations for a cloud-first world by aligning and automating workflows across ServiceNow and other integrated tools. NGTSol’s Modern CloudOps solution bridges the key elements of your cloud-native environment, delivering real-time insights, intelligent automation and streamlined reporting to ensure seamless operations.
Oversee software, hardware, and cloud assets
all in one place.
Harness NGTSol’s expertise in Hardware Asset Management (HAM) Pro deployments to establish a robust foundation for your CMDB, delivering essential data for Software Asset Management (SAM). Our engineers specialize in seamlessly integrating HAM and SAM into your ITAM workflows, following ServiceNow best practices. By enhancing cross-product utilization and maximizing the value of ITAM, NGTSol’s guided deployments empower customers to make data-driven decisions that reduce unnecessary IT expenses.
Optimized Asset Management for the Modern Enterprise
A precise CMDB with dependable asset and configuration data is crucial for effective service management. NGTSol’s Asset & CI Insights provide real-time visibility into your CMDB and ITAM data through detailed reports on a dedicated dashboard. This tool offers insights into configuration items, assets and related datasets such as models. Proactively manage data integrity and hygiene, and enhance decision-making with reliable, up-to-date information.
Your CMDB needs to be comprehensive, accurate, and fully automated—so how can you achieve this?
NGTSol’s CMDB Assessment evaluates your current CMDB setup, identifies missing elements and determines the correct data sources. We automate the process with precise logic to ensure data integrity and accuracy.
Gain insight into your infrastructure and services
Quickly reveal the components of your entire infrastructure
A robust and current CMDB is essential for effective IT visibility, operations and management. Automate the identification of computers, servers, routers and other assets in both on-premise and cloud environments, along with the applications and services they support, using NGTSol’s ServiceNow Discovery deployments.
Create a unified view of essential components and their dependencies
Service Mapping uncovers the connections between infrastructure elements, emphasizing key dependencies and the potential impact of issues. Understanding these relationships, especially with elastic and ephemeral workloads, is crucial for ITOM Visibility. NGTSol’s tailored tag-based mapping strategies improve scalability, enhancing visibility into cloud-centric infrastructures and enabling proactive management.
Proactive Issue Resolution for Reliable System Uptime and Uninterrupted Service
By addressing potential problems before they arise, teams can enhance service quality and minimize downtime. Faster recovery allows developers to swiftly apply solutions based on valuable insights. Utilizing ACC to transmit output data to ServiceNow through the MID Server and storing events and metrics in the appropriate database, NGTSol helps organizations significantly lower their Mean Time to Recovery (MTTR).
Achieve seamless CMDB integration with various data sources
Leveraging ServiceNow expertise and proven customer use cases, Service Graph Connectors (SGCs) are easy to deploy and enhance data sourcing and quality in your CMDB. They eliminate the need for custom integrations and address common data quality issues like duplicate CIs, misclassified data and inconsistent attribute values. NGTSol’s engineers have successfully implemented SGCs for Dynatrace, JAMF, SCCM and other tools in customer environments.
Break down data silos and achieve organization-wide visibility
ServiceNow’s Configuration Management Database (CMDB) serves as a centralized hub, offering real-time insights into IT assets, their relationships and configurations. This enables efficient incident resolution, proactive problem management and optimized asset utilization. NGTSol’s expert CMDB deployments ensure precise tracking of IT assets and configurations, enhancing issue resolution and resource optimization throughout the organization.
Monitor, prioritize, and address vulnerabilities.
Enhance your security posture with NGTSol’s tailored ServiceNow SecOps VR implementations. Consolidate tools and leverage custom integrations to streamline vulnerability analysis and strengthen your organization’s threat response. NGTSol refines end-to-end workflows, targeting inefficiencies in vulnerability management and minimizing Mean Time to Remediation (MTTR).
Revolutionize HR Operations with Comprehensive Solutions
We transform HR functions by implementing efficient employee self-service portals, streamlining onboarding and offboarding processes and managing HR cases and knowledge. Our solutions offer valuable HR analytics, improving employee experiences and operational efficiency.
Enhance Customer Engagement with Unified CRM and Omni-Channel Support
We elevate your customer interactions by centralizing CRM, streamlining customer service management and integrating omni-channel support. Our solutions focus on personalized experiences, feedback analysis, automation and a comprehensive service catalog to enhance customer satisfaction and engagement.
HAM/SAM Implementations
CSAT Score
Product Line Certifications
ITOM Implementations
NGTSol at ServiceNow Knowledge 2024
At Knowledge 2024, we were actively engaged in exploring the latest advancements and solutions offered by ServiceNow. Our participation provided us with valuable insights into how ServiceNow’s suite of tools can transform various aspects of business operations, from enhancing employee experiences and streamlining workflows to optimizing IT service management and driving innovation. We delved into cutting-edge demonstrations and discussions on improving productivity, integrating new technologies, and achieving digital transformation. This experience reinforced our expertise in leveraging ServiceNow to deliver impactful solutions that drive business success and foster growth.
NGTSol at GITEX Global
NGTSol participated in GITEX Global 2023, the world’s largest tech event, held in Dubai. This prestigious event provided a dynamic platform for NGTSol to showcase its innovative solutions, network with industry leaders, and explore emerging technologies. The participation allowed NGTSol to connect with potential partners, clients, and peers, exchanging ideas and insights on the future of technology. The experience at GITEX Global 2023 reinforced NGTSol’s commitment to driving technological advancements and staying at the forefront of the rapidly evolving digital landscape.
We are committed to deliver the most effective Solutions
See how we’ve transformed challenges into triumphs, delivering impactful results and driving success fordiverse clients through innovative solutions and expert execution.
