Industry:
Fashion
The Customer
Renowned Global Fashion Retailer
Fashion Industry Revamp
Challenge
The fashion retailer required a comprehensive solution to modernize its IT service management, asset management, and employee onboarding processes. The existing systems were inefficient, leading to longer onboarding times and lower employee satisfaction.
Solution:
We implemented an extensive ServiceNow solution, which included ITSM, asset management, and a customized Employee Center Portal. The solution was further enhanced by integrating ServiceNow with Azure Active Directory for secure access and using Workato for integrating third-party applications. We also automated asset management processes and developed tailored solutions to meet the specific needs of the fashion industry.
Result:
The comprehensive implementation led to a 47% reduction in onboarding time and a significant increase in new employee satisfaction. These improvements significantly enhanced IT service management and employee experience in the fashion sector, underscoring our ability to deliver impactful, industry-specific solutions.
