Industry:
Aerospace
The Customer
Leading Aerospace Manufacturer
Aerospace Industry Innovation
Challenge
The aerospace manufacturer faced inefficiencies in their IT and HR service processes. Lengthy onboarding times and cumbersome manual processes were impacting employee satisfaction and operational productivity. The company needed a solution that could streamline these processes and enhance overall efficiency.
Solution:
We implemented ServiceNow ITSM to optimize their IT service management, including configuration of request management, incident management, and change management processes. To address HR challenges, we automated the onboarding process using ServiceNow HR Service Delivery, reducing manual steps and improving workflow efficiency. We also developed complex performance analytic reports to provide actionable insights and support data-driven decision-making.
Result:
The onboarding time was cut by 50%, leading to a much faster integration of new employees into the organization. Employee satisfaction improved significantly due to the streamlined processes. This innovation has redefined efficiency and employee experience within the aerospace industry, setting a new standard for operational effectiveness.
