Challenge
The retail chain struggled with inefficient asset management and IT service processes, leading to poor asset tracking and slow onboarding of new employees. These inefficiencies were affecting operational effectiveness and inventory management.
Solution:
We integrated ServiceNow for both IT service management and asset management. This involved enhancing asset tracking capabilities and automating key onboarding processes. Our solution included advanced features for tracking assets throughout their lifecycle and optimizing inventory management practices. The integration streamlined operations and improved the efficiency of asset management.
Result:
The integration led to a 30% improvement in asset tracking and onboarding efficiency. These enhancements drove substantial improvements in operational effectiveness and inventory management, helping the retail chain achieve greater control and efficiency in its operations.
