Consumer Goods Sector Optimization
Challenge
The consumer goods manufacturer needed to address inefficiencies in its IT service management (ITSM) and asset management processes. Prolonged onboarding times and ineffective asset management were hindering operational productivity and effectiveness.
Solution:
We upgraded the manufacturer’s ITSM and asset management processes using ServiceNow. This involved automating critical workflows to streamline IT operations and enhance asset management practices. The ServiceNow HR Service Delivery module was utilized to automate the onboarding process, reducing manual effort and accelerating integration of new employees.
Result:
Onboarding time was reduced by 45%, significantly improving the speed at which new hires were onboarded. Operational efficiency saw a marked improvement due to the streamlined workflows and enhanced asset management. The overhaul refined processes and boosted overall productivity across the organization.
