Job Post

Job Description:

  • Provide proactive and reactive technology support services to our clients 

  • Assist higher-level engineers with project-based consulting services for deploying new environments and upgrading/migrating back-end applications (Exchange, SQL, Windows Server) 

  • Support Windows and Mac devices, as well as a wide variety of e-mail environments (Microsoft Exchange, Google Apps, and Office 365) 

  • Provide remote and on-site (face-to-face) end-user support 

  • Ensure that customer documentation and communication logs are up-to-date and accurate at all times 

  • Create technical recommendations based upon assessed business requirements 

  • Effectively communicate to the co-workers, and management through both written and oral channels 

  • Atleast 2 years of relevant experience 
  • Experience working with end users, via remote tools, to resolve application software, system software, hardware, printing, and network issues 

  • Experience maintaining computer hardware (building computers from scratch, troubleshooting, replacing parts, identifying faulty hardware, etc.) 

  • Extensive experience with various Microsoft Windows and Mac operating systems 

  • Ability to follow established departmental procedures, learn new tasks and readily adapt to operational changes 

  • Working knowledge of terminal services and remote access (TeamViewer, Site-to-site VPN, PPTP/L2TP, etc.) 

  • Basic skill in the use of domain/hosting/e-mail terminology 

  • Ability to research and analyze data and make appropriate recommendations to management and/or clients 

  • Excellent customer service skills (a professional, business-like manner and appropriate telephone and e-mail etiquette) 

  • Be comfortable directly supporting the end-users of medium- to large- sized businesses as their outsourced help desk 

  • Be eager to play a key role in a winning team, and be willing to work hard, learn fast, and grow with us 

  • Be passionate about delivering outstanding service to our clients 

  • Ability to communicate clearly in English in both oral and written form.
  • Good communication and presentation skills are highly desired

Location: Gulberg, Lahore

Competitive Salary

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