- Atleast 2 years of relevant experience
Experience working with end users, via remote tools, to resolve application software, system software, hardware, printing, and network issues
Experience maintaining computer hardware (building computers from scratch, troubleshooting, replacing parts, identifying faulty hardware, etc.)
Extensive experience with various Microsoft Windows and Mac operating systems
Ability to follow established departmental procedures, learn new tasks and readily adapt to operational changes
Working knowledge of terminal services and remote access (TeamViewer, Site-to-site VPN, PPTP/L2TP, etc.)
Basic skill in the use of domain/hosting/e-mail terminology
Ability to research and analyze data and make appropriate recommendations to management and/or clients
Excellent customer service skills (a professional, business-like manner and appropriate telephone and e-mail etiquette)
Be comfortable directly supporting the end-users of medium- to large- sized businesses as their outsourced help desk
Be eager to play a key role in a winning team, and be willing to work hard, learn fast, and grow with us
Be passionate about delivering outstanding service to our clients
- Ability to communicate clearly in English in both oral and written form.
- Good communication and presentation skills are highly desired