ServiceNow Support Services
Since ServiceNow Support is an ongoing activity, it requires continuous backend support to ensure smooth operations. Our team is equipped with every tool required to manage its support.
ServiceNow Support Services
NGT saves your efforts to manage and maintain the ServiceNow support system at your workplace. We have a dedicated team of experts, which will prevent your need to manage resources and experts for this task. We will take care of your ServiceNow solutions.
In case your business is primarily based on the ServiceNow platform, we can provide process support by managing all the services ourselves. Our trusted services will allow you to focus on your primary business matters while we do the technical work.
Our Offering
- We help you in the digital transformation of your business through evolution component services.
- For smooth and uninterrupted routine operations, we provide support services.
Evolution component
NGT provides various evolution component services.
ServiceNow functionality extension-Your custom applications on ServiceNow are managed from development to testing.
Release migration.NGT always appreciate and work on upgrading your services to newer versions to enhance performance and productivity. The new ServiceNow products include ITSM, ITBM, CRM, HR, ITOM, etc.
Integrations.We can help you connect your ServiceNow products with other services and systems in your business.
Two modes available include: continuous & proactive and on-demand.
Support Component
Help desk Support
We have our innovative model for help desk support systems, where we have reduced one tier of operators. Our desk support services have level 2, level 3, and engineering, which saves unnecessary escalations and reduce the problem resolution time. We have an amazing 88% first call resolution rate.
Administration and monitoring
We monitor your system’s performance and data quality. It is an ongoing process that requires continuous support to ensure smooth operations. Performance management and monitoring ensure to eliminate any undesirable trend.
Troubleshooting
Technical issues are dealt with quickly and prompt response from problem identification to resolution.
Health & security checks
We arrange regular system health diagnostics and security audits to eliminate any potential vulnerability of the system.
